Refund Policy

CANCELLATION ON WEBSITE BY CUSTOMER

A customer can cancel an order within 12 hours once the order has been placed by messaging our customer service @8099354079 , it cannot be cancelled once the order has been dispatched from our place. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.


RETURNS

Given that we are dealing with Personal Care Products, our company follows a No Return or Exchange Policy. We will only allow exchanges if the product we have delivered is damaged. For damaged product related redressals please contact customer service at info.untwisted@gmail.com or call us at 8099354079 within 48 hours of the product being delivered. Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and ensure to provide receipt number for speedy damaged product redressal.


REFUNDS

If the order has been cancelled, refund will reflect in your bank account within 7-10 days. Please note that certain banks take longer than this period for amount to reflect in your account. If you are sending back a damaged product, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 7-10 days.


LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info.untwisted@gmail.com or call us at 8099354079

SHIPPING

To return your product, you should mail your product to : Shriyai lifestyle private limited, New amolapatty, malinipur, H.N- 706 ,1st Floor , ward no- 10, Golaghat town, Mouza – moukhowa, P.O & P.S- Golaghat , Golaghat District, Assam, Pin- 785621

Contact -8099354079